Standard Commercial Terms • Effective Q4
All production orders require a 50% upfront deposit cleared before raw material procurement begins. The remaining 50% balance must be settled and verified prior to shipment release. Invoices are dispatched digitally upon order confirmation. Overdue invoices are subject to a late fee of 1.5% per month.
Our Minimum Order Quantity (MOQ) is strictly structured at 500 units per custom design style/color. Pre-production samples (PPS) are provided at a premium rate per item, which is fully creditable back to the bulk production invoice upon contract execution. Sampling lead times range from 7 to 14 business days.
Standard bulk manufacturing timelines fall between 30 to 45 business days. This operational window officially begins only after receiving the deposit payment and written approval of final pre-production physical samples. Delays caused by late specification changes or supply chain blockages will adjust the delivery target.
Unless otherwise specified, all goods are sold under Ex Works (EXW) or Free on Board (FOB) origin terms. Risk of loss and title transfer directly to the purchasing party the moment transit agents assume possession at our logistics facility. Shipping rates, customs clearance, and import duties are entirely the buyer's liability.
Any discrepancies regarding volume shortages, material defects, or damage must be filed in writing with detailed photographic evidence within 15 days of shipment arrival. Validated defects are eligible for replacement runs or raw material credit toward future production. Secondary wear and tear is not covered under our terms.
For specific inquiries or customized contract requirements, please contact our legal counsel at compliance@zaidarrotan.com.
